215 Privacy Policy — User Data Protection
215 takes the privacy of every user in Malaysia seriously. This policy clearly explains how we collect, use, store, and protect your personal information when you use our platform.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information We Collect
When you register and use the 215 platform, we collect several categories of information necessary to operate our services safely and effectively. This data collection is carried out transparently and solely for legitimate purposes.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and other identity information required to verify your identity. This information is used to create and manage your account on the 215 platform.
Device & Browser Information
We automatically collect technical information such as IP address, browser type, operating system, device type, and access log data. This information is used to ensure platform compatibility and detect any suspicious activity.
Types of Data Collected
- Account information — name, email, phone number, date of birth
- Payment Information — payment methods in MYR, transaction history
- Device data — IP address, browser, operating system
- Usage data — pages visited, session duration, clicks and interactions
- Cookies — language preference, login session, user settings
Payment Information
All financial transactions are processed in MYR (RM). We retain records of deposit and withdrawal transactions but do not directly store credit card details or bank account information — such sensitive data is handled by secure payment processors.
2. How We Use Your Information
215 uses collected information only for legitimate and transparent purposes. We do not use your data for anything outside the scope below without your prior consent.
Creating, verifying, and managing your user account. This includes identity verification and age verification processes to ensure compliance.
Processes deposits, withdrawals, and all financial transactions in MYR securely using a multi-layered encryption system.
Detecting and preventing fraud, unauthorised access, and activities that violate 215's terms of service.
Analysing usage patterns to improve the user experience and introduce new, more relevant features.
Responding to enquiries, sending important account-related notifications, and providing customer support.
Meeting applicable legal and regulatory requirements in Malaysia, including statutory reporting obligations.
3. Cookies & Tracking
The 215 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you access our platform.
Types of Cookies Used
Session Cookies: Used to maintain your login during an active session. This cookie is automatically deleted when you close your browser.
Preference Cookies: Saves your preferences such as display language and platform format so you don't have to reconfigure them each time.
Analytics Cookies: Collects anonymised data on how users interact with the platform to help us identify areas for improvement.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the 215 platform.
4. Data Storage & Security
215 takes appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data is stored on servers secured with SSL encryption and strict access controls.
Your account information is retained for as long as your account remains active. Following account closure, we retain certain data for the period required by law or for the purpose of resolving any outstanding claims.
We restrict access to your personal information to only those staff members who need it to carry out their duties, and they are bound by strict confidentiality obligations.
Our Security Measures
- SSL encryption across all pages and connections
- Passwords are stored using secure one-way hashing
- Continuous monitoring to detect unusual activity
- Multi-level access controls for internal systems
- Regular data backups stored at secure locations
- Regular security audits to identify and address vulnerabilities
5. Data Sharing & User Rights
Sharing with Third Parties
215 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, we may share your data in the following limited circumstances:
- Payment processors required to securely process your MYR transactions
- Technical service providers that support platform operations, subject to confidentiality agreements
- Statutory authorities when required under Malaysian law
- Associated Parties in the event of a business merger or acquisition, with notice provided to users
Your Rights as a User
As a 215 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If your information is inaccurate or incomplete, you have the right to request that we correct it promptly.
Under certain circumstances, you may request the deletion of your personal data, subject to legal requirements and our data retention policy.
6. Policy Changes & How to Contact Us
Privacy Policy Updates
215 reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or registered email. Continued use of the platform after any amendments take effect will be considered acceptance of the revised terms.
We encourage you to review this page periodically to stay informed about how we handle your personal information. The date of the last revision will always be displayed at the top of this page.
Contact Our Team
If you have any questions or concerns, or wish to exercise your rights regarding your personal data, please contact our data protection team. We are committed to responding to all enquiries within a reasonable timeframe.
Contact Information
Support Email:
[email protected]
Response Time:
We aim to respond to all privacy enquiries within 3–5 business days. For urgent matters relating to account security, we will respond as promptly as possible.
Your Privacy Is Our Priority
At 215, we are committed to keeping your data safe. Register an account today or reach out to us if you have any questions.